Nice Clients > Nasty Clients

It occurs to me that when you work in IT, you can easily tell how how nice the person you are working with is by the extent to which he is pleasant to you when things are not going well.

All too often people act as nice as can be when they want something, but as soon as a service they want to use is down, they start spitting fire and calling managers. As if we can somehow resolve issues faster with all the added blood pressure of higher-ups breathing down our necks.

Anyone can be nice when they want something. If you really want to stand out from the crowd, remember to be nice and respectful when you are waiting for your IT department to resolve a problem. Outages are stressful enough for your IT guy without you making his life harder. Remember that he wants the service back up as much, or more than you do.

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